Returns & Exchanges
Returns & Exchanges – Ronline
At Ronline, we want you to always be satisfied with your purchase. If a product doesn't quite meet your expectations, you can take advantage of our simple and transparent returns and exchanges policy.
Reflection period: 14 days
You have 14 days to return your product, starting from the day your order was delivered.
Return Policy
You can return your product when:
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The product is undamaged.
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The product is complete (including accessories and packaging).
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The product has not been used except to assess its suitability.
⚠️ Hygienic products such as in-ear earphones can only be returned if the seal is still intact.
Received a defective or incorrect product
Is your product damaged, not working properly or have you received the wrong delivery?
We will always resolve this free of charge.
You can contact us within 48 hours of receipt via:
📧 touch.b ackoffice1@gmail.com
or via our contact form.
Swap
Exchanges are possible within 14 days, provided the product is in its original condition.
You can exchange for:
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Another model
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A different color
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Another type of cable, charger or splitter
If the item is more expensive, you only pay the difference.
If it is cheaper, you will get the difference back.
Refund
Once we have received and inspected your return, payments will be refunded within 5 business days via the same payment method you used to pay.
Shipping costs for returns
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Defective, incorrectly delivered or incomplete product:
Returns are free. -
Not satisfied, ordered incorrectly or not needed after all:
Return costs are at your own expense.
How do you return a product?
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Register your return via our website or send an email to support@ronline.nl .
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You will receive the return address and any instructions from us.
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Pack the product securely (preferably in the original packaging).
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Send the package using a shipping method of your choice.
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Always keep your proof of postage until your return has been processed.
Exceptions
The following products cannot be returned:
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Products without original packaging
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Damaged or clearly used items
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Hygienic products with a broken seal
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Sale items clearly marked “non-returnable”