Customer Service / Support

Customer Service / Support

At Ronline, we're always ready to help. Do you have questions, problems, or need advice about a product? Our customer service team will ensure you receive prompt and clear assistance.

How can we help you?

Our support department is happy to help you with:

• Questions about orders

• Problems with payments

• Returns & Exchanges

• Product advice on cables, chargers and splitters

• Warranty questions

• Wrong or defective delivery

We usually answer messages within 24 hours on weekdays.

Contact via email

For all your questions:
📩 touch.backoffice1@gmail.com

You will receive a response within 1 working day at the latest.

Contact form

On our contact page you will find a form with which you can quickly submit a question.
Useful when you want to send attachments, such as photos of a product.

Problem with your order?

Is your order:

• Not delivered?

• Arrived damaged?

• Incomplete?

• Incorrectly delivered?

Please report this as soon as possible.
We will solve this for you quickly and free of charge.

Warranty & defective product

If you have a defective product, we are happy to help you.
Send us:

• Your order number

• A description of the problem

• Optional: a photo or video

We will immediately look for a suitable solution, such as a replacement product or refund.

Frequently Asked Questions (FAQ)

Get quick answers to questions about:

• Order

• Pay

• Shipping & Delivery

• Returns & Exchanges

• Warranty

Check out our FAQ page for all the answers.

Customer service opening hours

Our customer service is available:

• Monday to Friday

• From 09:00 to 17:00

Messages received outside these times will be processed the next working day.

Security & privacy

All information you share with us will be treated strictly confidentially in accordance with our privacy policy.

Why customers appreciate Ronline

• Quick responses

• Clear communication

• Friendly service

• Solution-oriented

• Reliable quality